Get in touch
with us
We’re here to help
We want your shopping experience to be as seamless as possible. If you need to return or exchange an item, we’re happy to assist – just check our Returns Policy for the details.
For any queries
fill out the form, and a JCP representative will get back to you shortly.
Need immediate assistance?
Call us at +27 12 347 7551 or email us at info@jcpleathers.co.za
Our Customer Service team is available Monday to Thursday, 8AM – 4PM and Friday, 8AM – 2PM.
By contacting us, you agree to our Privacy Policy.
For any queries
fill out the form, and a JCP representative will get back to you shortly.
Need immediate assistance?
Call us at +27 12 347 7551 or email us at info@jcpleathers.co.za
Our Customer Service team is available Monday to Thursday, 8 AM – 4 PM and Friday, 8AM to 2PM.
Frequently Asked Questions
Our slippers are crafted from 100% genuine sheepskin, providing ultimate softness, breathability, and durability.
We ensure all our products are naturally hypoallergenic and temperature-regulating for your comfort.
Our slippers are crafted from 100% genuine sheepskin, providing ultimate softness, breathability, and durability. We ensure all our products are naturally hypoallergenic and temperature-regulating for your comfort.
For the best care and maintenance of your slippers, please refer to our Cleaning & Care Guide. It will provide detailed instructions to keep your slippers in top condition for longer.
Yes, we offer free shipping on all orders within South Africa.
Once your order is processed, please allow 2-3 business days for delivery. Processing time typically takes up to 24 hours after payment has been confirmed.
Please refer to our size guide for step-by-step instructions on how to measure your feet accurately. If you have any further questions, feel free to contact us for assistance.
Yes, we accept returns and exchanges based on our Returns Policy. Please see our Returns page for detailed instructions and terms.
If you receive a damaged or incorrect item, please contact us immediately with your order number and photos of the item. Our customer service team will assist you with a resolution.
We don’t customise our slippers, but we do offer custom orders for larger sizes or other sheepskin products. Contact us to discuss your request.
We currently do not offer international shipping. However, if you are based in the UK, you can find our slippers on Amazon under the brand name JCP Leathers, or if you are in the USA you can find our slippers on Amazon under the brand name Tanners.
You can contact our customer service team through the contact form on our website, call us at +27 12 347 7551, or email us at info@jcpleathers.co.za We’re available Monday to Thursday, 8AM – 4PM and Friday, 8AM – 2PM.