Effective Date: 29 April 2025
At JCP Leathers, we value your privacy and are committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa. This Complaint Privacy Policy outlines how we handle personal information submitted in the context of a complaint.
Purpose of the Policy
This policy explains how we collect, use, store, and protect personal information when you lodge a complaint with us.
Collection of Personal Information
When you submit a complaint, we may collect the following personal information:
- Full name
- Contact details (e.g., email address, phone number)
- Address (if relevant to the complaint)
- Details of the complaint, including any relevant correspondence
- Supporting documents or evidence you voluntarily submit
This information is collected directly from you unless otherwise authorized by law.
Use of Personal Information
We use your personal information strictly for the following purposes:
- To investigate and resolve your complaint
- To communicate with you regarding the complaint
- To improve our products or services
- For internal reporting and compliance purposes
We do not use personal complaint information for marketing purposes.
Sharing of Personal Information
We do not sell or share your personal information with third parties, except:
- Where it is necessary for handling the complaint (e.g., legal advisers, courier services, or regulators)
- When required by law or a valid legal process
- With your explicit consent
Any third party that we share information with will be required to comply with strict data privacy and confidentiality obligations.
Retention of Personal Information
Your personal information related to complaints is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. Thereafter, it is securely destroyed.
Security of Information
We use appropriate technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration. This includes secure storage systems and restricted access to complaint files.
Your Rights
In accordance with POPIA, you have the right to:
- Access your personal information
- Request correction or deletion of inaccurate, irrelevant, or excessive data
- Object to the processing of your information
- Lodge a complaint with the Information Regulator of South Africa
Lodging a Complaint with JCP Leathers
If you have a privacy-related concern or wish to file a complaint, please contact us at:
JCP Leathers
Email: info@jcpleathers.co.za
Phone: +27 12 347 7551
We will acknowledge receipt of your complaint and aim to resolve it within 10 business days.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on our website with the updated revision date.